Tenants

Are you thinking of renting? Dixsons are here to help you through this sometimes challenging process. We will offer you friendly advice and assist you in securing your new home!

Viewing a  Property

To view any of our properties, please give us a call. We will assess your situation to ensure you’re an appropriate candidate for the property.

Securing a Property

Once you have viewed a property you wish to let, we ask you to complete an application form and pay a ‘Holding Deposit’ equivalent of one week’s rent, and the ‘Deadline for Agreement’ will be confirmed.

Will will ask you to provide us with the following information:

  • Photo I.D. – passport or driving licence
  • Proof of Current address – Driving licence/utility bill (dated within last 3 month’s) or recent bank statement.

We will process your application via ‘Rent4Sure’ who will obtain employment and landlord references, credit checks, bank searches and process the ‘Right to Rent’ check. Dixson’s Estates will remove the property from the market once the holding deposit has been paid and all parties are in agreement.

Deadline for Agreement

This is the date you enter your tenancy agreement and is usually on the 15th day after receiving your holding deposit. However you may agree a different ‘Deadline for Agreement’ with the landlord in writing (via Dixson’s) which could be more or less than 14 days.

Please note: the holding deposit is non-refundable should you:

  1. Provide false or misleading information resulting in a failed credit check and are unable to rectify this within the ‘Deadline for Agreement’ date
  2. Fail a ‘Right to Rent’ check
  3. Withdraw from the property

We recommend that you disclose any CCJ’s or adverse credit history prior to completing your form. A guarantor can be used if necessary. They must be earning 3 times the annual rent to qualify.

Entering a Rent Agreement

Once your application has been successful, Dixson’s will call you to book your ‘see in’ on the day you wish to move in. All tenant’s and guarantor’s must sign on this day and your completion monies must be cleared funds.  Your deposit will be up to 5 weeks of the monthly rent and 1 x month’s rent in advance will also be due.

Dixson’s have Client’s Money Protection insurance (CMP) and all deposits are registered with ‘mydeposits.co.uk

Once the paperwork has been signed, we will go to the property with you to sign off the inventory, read the meters and hand you the keys. NB: it is your responsibility to notify all utility companies and Council Tax that you are the new tenant and bill payer.

The Property Ombudsman

Because we are a registered with The Property Ombudsman for Lettings we have to follow their strict Code of Practice. This sets out the framework within which we must operate and the standards of service we must provide for both tenants and landlords. The Code is compulsory and is rigorously applied by The Property Ombudsman in their complaints handling. We are required and have agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid. We are also required and have agreed to have an in-house complaints system with written procedures which inform you how to refer any unresolved dispute to the Ombudsman. We will then co-operate with any investigation and agree to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly to a maximum of £25,000. If we repeatedly fail to follow the rules of the scheme, we can be reprimanded, fined or expelled from The Property Ombudsman.

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